FAQ

Has My Order Shipped?

  • Most orders are individually crafted and packed by a single person. All shirts are manufactured on-site and may take up to 10 business days to be shipped under normal business operations. Tracking emails will be sent for all orders once they are dispatched.

When Do Pre-Orders Ship?

  • Pre-order bundles for album releases typically ship seven days before the album release date, unless otherwise specified. Individual pre-orders for items such as hoodies, masks, charms, and jerseys usually continue until a predetermined sales threshold is reached.

What if My Size is Sold Out?

  • All orders are custom-made. If you notice that your size is seemingly sold out, please contact us to ensure it is relisted promptly.

What Discounts Do You Offer?

  • Cerberus Store proudly extends a discount to all active duty and retired first responders and veterans upon providing proof of their status. Additionally, active patrons on our Patreon Page have exclusive access to a discount.

Who Creates Your Merchandise?

  • The majority of our merchandise is crafted in-house, made to order. We also provide merchandise and DTF transfer services; for inquiries, please contact us via email at [email protected].